Why Chatbots are lawyer’s new best friends

By: Anatoly Khorozov / August 13, 2018

Automation is on. Personalisation is the key. The world is changing with the wave of AI and Chatbots.

The AI Chatbot technology is rapidly upgrading to unfold innovation that enables day to day operations to be more efficient and cost-effective.  Nowadays, Chatbots not only work as a virtual assistant helping customers to navigate through the required processes or information but can also help law firms in limitless ways to execute various business processes such as online interviews for customer intake and onboarding, appointment scheduling, document and workflow automation, triaging enquiries, and more.

Chatbots are your new best friends

Let’s have a closer look at some of those keynotes that make chatbots essential for law firms.

Automation is one of them. The great way to save time through automation is to streamline your firm’s document creation processes. A Chatbot can easily take care of your frequently-used documents, such as NDAs or engagement letters. It is also a very useful tool for your firm’s customer intake or onboarding online questionnaires. It will take some time to create a document template for each type of frequently-used document or questionnaire but from there a Chatbot will do the rest, by auto-populating documents with information pulled from your pre-populated documents and dialogues templates. Relevant data, such as client information, party details, and required clauses based on the contract logic are automatically inputted right in the document, saving you time and increasing your productivity.

Automated routing for a streamlined issue or request handling is another area a Chatbot can help with. A Chatbot can identify a customer’s intent using a number of variables and route it to the right recipient in much less time than humans could.

You can also use an AI Chatbot as a virtual assistant that interacts directly with your customers on your firm’s website or Facebook page answering questions and helping them to navigate through to the required services or information via the text interface. These Chatbots can dramatically improve customer satisfaction and to handle more requests in a shorter amount of time. On top of that, a Chatbot delivers a personalised experience that is in high demand. Personalisation is a catalyst that transforms a prospect into a customer and a customer to a returning customer.

These are just a few examples of how can a Chatbot be utilised to get your way to a more streamlined and efficient law practice. The benefits of using this technology are fairly obvious so don’t wait – Chatbots are your new best friends.

If you feel overwhelmed by the idea of deploying an AI Chatbot and/or automating your law firm and need help on where to start, our team can help. Contact us for a free initial consultation or a personalised demo.